Return and Refund Policy

In all contracts for goods, consumers are protected by the inclusion of a number of statutory conditions and statutory warranties.

The statutory conditions require that:

1) Goods must be of merchantable quality

2) Goods must be fit for their intended purpose.

3) The goods must match the description given to the consumer.

While BlueSL endeavors to sell quality equipment designed to suit its required purpose, occasionally issues may arise.

In the unfortunate case that you have received a faulty product or one that is not of merchantable quality, we will work with you the customer to come to a satisfactory resolution within consumer retail laws and practices.

• If it can be repaired under warranty, this will be the first course of action.
• If it cannot be repaired under warranty we will offer a suitable replacement.
• If a suitable product replacement is not available we will offer a credit for the value of the faulty goods which may be used in exchange for something similar or another item of the consumer’s choice up to and including the value of the credit.
• Only when all of the above options are exhausted, we will give a refund for the amount of the said product excluding all shipping and/or installation costs.

For all returns or refunds you will need to show ‘proof of purchase’. This is preferably your receipt, but if you don’t have the receipt then you may be able to show proof using an order number, credit card or bank statement. You may also be required to show photo identification such as a drivers licence or passport.

You are not entitled to a refund due to change of mind or if you have simply made the wrong choice.

See here for your rights as a consumer: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

BlueSL's goal is to continually update and improve our products. Because of this process, some product images, logos, and labels on the website are subject to vary from time to time.